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Library Account Services - Student Technician

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Posted 12 September, 2014. Closed 3 October, 2014.

Department:

Library Account Services (Suzzallo/Allen Libraries)

Job Title:

Student Technician

Date Posted:

12 September, 2014

Closing Date:

3 October, 2014

Number Available:

1

Rate:

$9.45

Start Date Immediately

Hours:

12-15 hours per week

Duties:

    • Accepts and processes cash, check, and credit card payments from library patrons (in person, over the phone, online, or through the mail) for library fines and book replacement charges
    • Issues borrower's cards to library patrons
    • Handles routine questions regarding library fine policies, patron account balances, and borrower's eligibility both in person and by telephone
    • Issues locker keys, Suzzallo carrels and Allen graduate room study space
    • Places and releases holds on student records using the student database
    • Creates a variety of form notices using mail merge functions and Microsoft Access
    • Processes accounts determined to be uncollectible
    • Files active and paid invoices, borrower's card applications, and correspondence
    • Performs other duties as required

      Required Qualifications:

       

      • Cashiering/clerical experience
      • Comfort using computers
      • Excellent customer service and communication skills

      Application Process:

      1. Complete a UW Libraries student job application form. To ensure consideration, complete the application form using Adobe Reader (some programs, including versions of Mac Safari/Preview, are not fully compatible with PDF forms).
      2. Submit the following materials by uploading them to the Library student employment online dropbox:
      • Application form
      • Resume

      Selected applicants will be contacted for an interview.

      For additional information or questions regarding student job opportunities, or for assistance with the application process, please contact the Student Employment Coordinator, UW Libraries:
      Erik Dahl
      206-685-1820
      eadahl@uw.edu