Known Issues and Bugs

A list of known issues and bugs with Libraries resources and systems.

Connecting from Off-Campus

Error message: "Couldn't decode pre-session cookie" Hitting Refresh will attempt to resubmit your request

The Libraries off-campus proxy service sessions "expire" after a certain period of inactivity. If you encounter the above error message, try refreshing the page or restart your browser session (close and reopen) to reconnect to the resource.
Reviewed: July 18, 2016

UW Libraries Search

Request buttons not showing

First make sure you are logged in -- if you are not logged in you will not see any request buttons.

If you still do not see any request buttons, try refreshing your browser -- you may need to refresh multiple times.
Screenshot of missing request buttonScreenshot of request button
Reported: September 20, 2017


Refresh / request buttons banner

Screenshot of banner prompting you to refresh

This banner has been added to assist with the missing request button issue above. It will only display for 5 seconds before it goes away so make sure to click refresh as soon as you see it. This banner will only display after you have initially logged in to UW Libraries Search. You can also refresh your browser.
Reported: March 11, 2018


Course Number and Name / Course Instructor facets do not display

When searching Course Reserves the facets “Course Number and Name” and “Course Instructor” are not currently displaying. We are aware of this issue and it has been reported to our vendor.
Reported: January 9, 2018


Another institution appears when using the Your Library Account link on the Libraries homepage

Sometimes when using the Your Library Account link on the Libraries homepage, another institution’s catalog appears. If this happens go directly to and click on Your Account. We are aware of this issue and it has been reported to our vendor.
Reported: January 9, 2018


Display issues

We recommend using up-to-date versions of Firefox or Google Chrome browsers when accessing UW Libraries Search.
Reported: September 20, 2017


Zotero Connector not working properly with UW Libraries Search

Direct exports from main search screen using the Zotero connector do not currently work with the new UW Libraries Search interface. See the current workaround in the UW Libraries Search FAQ
Reported September 15, 2017


Proxy autodetect feature in the Zotero browser plug-in causes seemingly random prompts for UW NetID login

If you are prompted for a UW NetID login when trying to visit websites you should have access to, chances are that the proxy auto-detect/redirect feature in the Zotero browser plugin is interfering with your browsing experience. To resolve this issue you will need to disable the proxy features in Zotero.  
Reviewed: July 18, 2016


Security Alert error dialog when accessing secure site (https:// URLs)

When attempting to access secure sites via https:// URLs (e.g., MyUW, electronic reserves readings), the browser raises a Security Alert dialog box and complains that the site's "security certificate has expired or is not yet valid".

Check the system date on the client workstation; an incorrect system date will often trigger this error message.
Reviewed: July 18, 2016