Home / Using the Libraries / Borrowing & Access / No Contact Pick-Up Service

No Contact Pick-Up Service

AvailableCOVID-19 Update: You can now request and pick up items at each campus! Library buildings are still closed until further notice.

person wearing a facemask icon

Contactless Service Instructions

 

icon-step1-circledSearch and Find

Log in and find your item in UW Libraries Search (standard process). You must log in via the green button FIRST before making a request for pick-up.

UW Libraries Search log-in button

 

icon-step2-circledMake Your Request

If an item can be requested, you will see a “request” button in the record for the item. Use the button to initiate a pick-up and choose your preferred location. Delivery to campus mailboxes is not available at this time since some mailboxes are not accessible.

Notes:

  • You may not see a request button for every item - see FAQ
  • Items with a status of “In Process” or “On Order. Expected on <date>” are not accessible to staff at this time for processing. You may place a request, but it may be several weeks or months before your request can be fulfilled.


Request Item screenshot

 

icon-step3-circledWait

It may take a week or more to prepare your item for pick-up, depending on its location, destination and staff availability. Thank you for your patience. To check the status of your holds at any time, log in to Your Library Account.

 

icon-step4-circledGet Notice and Follow-up Instructions

The Libraries will send you an email with specific instructions for pick-up when your item is ready. If you have any questions, please reply to your email notification.

 

Requested materials will be held for 14 days after they arrive on the hold shelf.

 


person wearing a facemask icon

Times and Locations

 

Seattle

Location: North Allen Library entrance at the end of Skagit Lane, across from Gowen Hall
Pick-Up Times: Tuesday & Friday, 10:00 a.m. - 4:00 p.m.
Contact: 206-543-2553

North Allen Entry map
Map of North Allen entry. View on Google Maps.
North Allen Entry
Photo of North Allen entrance.

 

Bothell

More information on contactless pick-up can be found on the UW Bothell Library website.

 

Tacoma

More information on contactless pick-up can be found on the UW Tacoma Library website.


person wearing a facemask icon

Know Before You Go

 

Generally, the following requirements apply for all pick-up locations:

  • Bring a cell phone to call when you arrive. If you do not have access to a phone, follow the procedures listed on the website for your pick-up location.
  • Wear a mask or other face covering when you pick-up items.
  • Leave 6 feet of distance between yourself and others who are waiting in line.
  • Be prepared to verify your identification over the phone by providing your name, school ID number or Libraries card barcode, and a piece of contact information (e.g. phone number).  This is how staff will check materials out to you.
  • Remain behind the designated marker and wait for your item(s) to be delivered to the cart/table/shelf.
  • After the staff member has delivered your items to the cart/table/shelf and returned to the building, you may approach the cart/table/shelf and pick up your items.
  • In order to prioritize health and safety, avoid face-to-face conversations with Libraries staff. If you have questions after you pick up your items, please refer to instructions listed on the website for your campus Library/pick-up location.

FAQ

I see that the Libraries has a print copy of the book, but there is no request button. Why can’t I place a request?

Here are some reasons you might not see a request button:

  • You haven’t logged in to the UW Libraries Search through the green button. Request buttons do not appear until after you have logged in.
  • The book is labeled “library use only”.
    • Some books labeled “library use only” are rare or fragile items that cannot be checked out.
    • Many items currently labeled “library use only” are available online through a special and temporary agreement with HathiTrust Emergency Temporary Access Service (ETAS).  This allows access to over 1.7 million books in our collection for which we would normally not have online access because of copyright.  In order to comply with the ETAS rules, we cannot allow print items that are available in this online collection to circulate. HathiTrust ETAS provides crucial access to our many students who are learning remotely and not in proximity to our physical libraries.
  • Summit books are not available for requesting.

Can I request an item to pick up at a location different from its current location (ie, request a book that is shelved in Suzzallo but pick it up at the Bothell Campus Library)?

  • Yes! All items that have a request button can be sent to any of the 3 pick-up locations.